Transportation and Exchange

Welcome to Selenaconan! This policy outlines our procedures regarding transportation and product exchanges. We strive to ensure your satisfaction with every purchase, and this policy is designed to provide clarity on the process.

  1. Transportation Guidelines: We aim to deliver your Iron Figure purchases swiftly and securely. Our transportation service partners are selected for their reliability and efficiency.

  2. Exchange Procedures: If you wish to exchange an Iron Figure due to reasons like damage or preference change, please follow our exchange guidelines for a seamless process.

  3. Damaged Items: In the unfortunate event that your item arrives damaged, please contact our customer service team immediately. We will initiate the exchange process promptly.

  4. Return Eligibility: To be eligible for an exchange, items must be in their original packaging and condition. Certain exclusions may apply.

  5. Exchange Authorization: An exchange request must be authorized by our customer service team before returning the item. Unauthorized returns may not be accepted.

  6. Exchange Period: Please notify us of any exchange requests within [X days/weeks] of receiving your order. We are unable to process exchanges beyond this period.

  7. Exchange Process: Once your exchange request is approved, follow the instructions provided by our team for returning the item. Upon receiving the returned item, we will initiate the exchange process promptly.

  8. Shipping Costs: Shipping costs associated with returns and exchanges may be covered by Selenaconan under certain circumstances. Please contact us for more details.

  9. Refund Options: In cases where an exchange cannot be fulfilled, we may offer a refund as an alternative option. Refunds will be processed according to our refund policy.

  10. Policy Updates: Selenaconan reserves the right to update or modify this transportation and exchange policy at any time. Please review this page periodically for any changes.

For further inquiries regarding our transportation and exchange policy, please contact our customer service team at servicecenter@selenaconan.xyz.